Technical questions
1. What should I do if I can’t remember my username?
Select Apply Online for the position you would like to apply to. Within the returning User Login section, click on the Forgot Your Username? link below the username box. Complete the information box in order to help us identify your unique candidate record and click the ‘Validate’ button. An email will be sent to you within minutes containing your username and a temporary password that you will have to reset in order to access your profile.
2. What should I do if I can’t remember my password?
Select Apply Online for the position you would like to apply to. On the Login page type your username into the returning user login section. Click on the Forgot Your Password? link below the password box. Enter the email address you used to create your profile and click the ‘Validate’ button. An email will be sent to you within minutes that will allow you to reset your password and access your profile.
3. What should I do if I can’t remember either my password, username?
Please email resume@deloitte.ca and we will be able to assist you with your login information.
4. Experiencing difficulties applying online?
Please note that the system does not allow using the BACK or FORWARD buttons of your browser during the application process. The application form may have lost the data that you entered when you went BACK, hence it has stopped the application process. Please close your browser, re-start the application, and only use the CONTINUE buttons provided and not the BACK button on your browser.
For all other technical issues, please attempt the following to resolve your issue:
- Clear your cache
- Clear your cookies
- Enable pop-ups
- Allow Cookies
- Shut down and re-start your web browser
If you are still having problems applying online, please email resume@deloitte.ca and someone from our Talent team will email you back within 1-2 business days. Please ensure you provide as much detail about your issue as possible, including your email and a screenshot of the error/issue, if possible.
5. I am trying to upload my resume and cover letter, but the files are too big. What do I do?
Please note that you are allowed a max of 5 attachments in total on your profile, and that there is a 500 KB max for attachments.
If you have a large file to upload, try reducing the size of the file by removing any graphics or colors. Do not load .ZIP files since we are unable to search the contents of compressed files.
If you still have problems loading your files, please email resume@deloitte.ca for assistance.
6. How can I update my profile and/or update my resume?
When you apply to one of our positions online, you will have automatically received a correspondence email that contains a link to access your profile and make updates. If you no longer have that email, click here to update your general candidate profile.
7. I didn’t receive an emailing confirming my application? Is there a problem with the system?
The email that confirms your application will go to whatever email is listed in your profile. Please ensure you check the correct email box and that the spelling in your email address is correct.
Also, check your Junk mailbox and Deleted folder in case your email server sorted the email automatically and moved it out of your Inbox.
8. I can’t seem to apply online successfully. Is there a mailing address or fax number I can send my resume to?
Please email technical assistance at resume@deloitte.ca. Someone from our team will be able to assist you with submitting your application online successfully.